Delivery Terms

If no one is available at the delivery address to receive the goods at the time of delivery, the delivery driver may, at their discretion, leave the items in a location that they deem safe at the delivery address or may return the goods to the depot.

If the driver leaves the goods in a location at the customer’s address, the customer assumes full responsibility for the safety and condition of the goods from the moment the driver completes the delivery and signs on the customer’s behalf.

The supplier will not be liable for any loss, theft, or damage to the goods that occur after the delivery has been made, even if the driver signs for the delivery in the customer’s absence.

If no one is available to receive the goods and the driver cannot leave the items in a safe location, the delivery will be returned to the supplier's depot. The customer may incur additional charges for re-delivery or may need to arrange a pick-up.

No returns will be accepted for perishable items unless there is a defect or quality issue.

In the event of any damaged, defective, or spoiled items, the customer must notify the supplier within 8 hours of delivery. Claims made after this period may not be considered.